Conditions de Réservation
ARTICLE 1 - OCCUPANCY CONDITIONS
Unless stated otherwise, the maximum number of guests is limited to 2 persons per bedroom.
The number of guests in the property cannot exceed this maximum number of guests authorized for the stay, at any time during the rental. This does not apply to relatives and friends visiting but not staying overnight.
Should the number of guests be less than that for which the reservation has been confirmed, no adjustment of the rental shall be made by the Agency.
The Customer and the occupants for whom the Customer acts as guarantor undertake to occupy the property leased in a peaceful manner (respect for neighbours, proper use of all the equipments and furniture of the house, etc) and not to cause any damage therein.
Any subletting is forbidden.
Guest shall allow the Agency access to the property for purposes of repair and inspection. The Agency shall exercise this right of access in a reasonable manner.
If applicable, the swimming pool of the property is equipped with a safety system that complies with French statutory provisions (Articles L1281 and L1282 of the French Construction and Housing Code).
Consequently the Customer undertakes never to desactivate the said antidrowning
safety system under any pretext.
He/she shall ensure the same compliance by all the occupants of the property leased.
ARTICLE 2 - ARRIVAL AND DEPARTURE TIMES
The lease begins at 3 pm the "Checkin date" and ends at 12 noon on the "Checkout date".
Any late departure shall give rise to the payment of an additional night and may be refused by the Agency.
ARTICLE 3 - BOOKING PROCESS
A deposit of 25% of the gross rental cost is due to confirm your reservation. When booking online we will take an authorization on your credit card.
After confirming that the owner of the property has accepted your reservation we will send your reservation confirmation (we usually do so within 24 hours, we guarantee to do so within 48 hours). It’s only after this confirmation that we will process the payment on your credit card.
You have 7 days after submitting your reservation to cancel it free of charge.
Balance payment (if applicable) will be due 45 days prior to the Checkin date.
If the balance payment is not received 45 days prior to the Checkin date, the Agency reserves the right to cancel the booking. This cancellation shall result in the loss of the deposit by the Customer.
For reservations made less than 45 days prior to the Checkin date, the Customer shall pay the total amount of the lease at the time of the reservation.
ARTICLE 4 – CANCELLATION POLICY
It is agreed between the parties that should the Customer wish to cancel all or any part of its reservation, or that the reservation is cancelled by Happy Villa Decor Evasion due to nonpayment, then, Happy Villa Decor Evasion shall be entitled to the following percentage of the gross rental cost:
6 months or more prior to Checkin date: 0% (no penalty)
Between 6 months and 30 days prior to Checkin date: 25%
Less than 30 days prior to Checkin date: 100%
ARTICLE 5 - SECURITY DEPOSIT
On checkin date, the Customer will be asked to sign a Credit Card Authorization form.
This credit card will be used to cover:
damage to the property or furnishings;
dirt or other mess requiring excessive cleaning;
or any other cost incurred by Homeowner due to Guest’s stay.
A 500$ authorisation will be taken on this credit card and cancelled 3 days after the Customer departure at the latest.
The Guest will not be allowed access to the property without presenting a credit card and signing the authorization form.
In the event of damage to the property and/or in the event the Customer's account should be debited, the Customer expressly gives authorization to the Agency to debit his/her credit card to cover the repairs necessary pursuant to this rental and/or the costs incurred by the Agency on behalf of the Customer.
A 5% processing fee will be added to the costs incurred.
If the premises appear dirty or damaged upon Checkin, Guest shall inform Manager immediately.
ARTICLE 6 – HOUSEKEEPING
Unless stated otherwise, daily housekeeping (excepts on Sundays and Public holidays) is included in the rental rate.
ARTICLE 7 - LIABILITY FOR OBJECTS AND PERSONAL EFFECTS
The objects and personal effects of the Customer and the other guests remain under their own responsability.
Valuables must be placed by the Customer and the other guests in the safes envisaged for this purpose.
Neither the Agency nor the Owner shall be held liable in the event of loss, damage to or theft of the said objects and effects.
ARTICLE 8 - INSURANCE
The Customer undertakes to take his/her own insurance covering the risks relating to his/her trip and his/her stay (cancellation of flight, lateness, loss of luggage,etc)
The Agency shall not in any way be held liable in the event of problems such as cancellation of flight, lateness, loss of luggage, etc (this list not being exhaustive).
ARTICLE 9 - COMPLAINTS
Any complaints of the Customer that may arise during his/her stay must be sent immediately to the Agency.
Any complaint sent after the departure of the Customer shall be deemed to be late and shall not be taken into account by the Agency.
ARTICLE 10 - GOVERNING LAWDISPUTES
This contract is exclusively governed by French law.
For any dispute resulting from the interpretation, performance or termination of this contract, jurisdiction is expressly attributed to the BasseTerre District Court (Guadeloupe).